Delivery Information
Delivery Times
To keep costs to a minimum we despatch your goods directly from our manufacturers to your door.
Delivery times are typically 7-45 days depending on your location. US customers and some EU based customers will typically receive their orders within 14 days although this may be longer in peak periods.
Nearly all items arrive without a hitch but please wait 30 days from despatch before contacting us about an order. In the event of an item being lost or stolen in transit, we will, of course, arrange for a replacement to be sent out to you.
Our items are made to be ordered and we usually have a very high demand which results in long delivery times. Our main warehouse is located in Asia which largely affects the shipping times as well.
If you have only received part of your order, the remaining item/s will follow. Our tracking page will show you the delivery status of each item in your order along with a tracking number. If the tracking numbers are different (and please look closely as they can be very similar) it means that your order has been despatched in multiple packages.
You can check the status of your order via our tracking page here.
Please be aware that, after all, unfortunately, we cannot guarantee that every single delivery will have a tracking number. It depends on the country you live in. Don't worry, the vast majority of countries is supported to be eligible for a free tracking number but in the worst case, it might happen that you are living in one of the very few countries that are not supported by our manufacturers for free shipping. Nonetheless, tracking is still possible then, but it will increase shipping costs. That is only the case for a very tiny amount of countries, though!
It is often the case that items appear to be 'stuck' and don't show any movement for several days or longer. This is normal and usually means that parcels are passing through customs or security checks.
Please also be aware that our tracking information is ultimately provided by the carriers themselves. Whilst this is normally up to date, we have found that especially at busy periods this isn't always the case and tracking information can sometimes lag behind.